返金ポリシー

Due to the nature of personal care and hygiene products, all sales are final. For the safety of our customers, we are unable to accept returns or exchanges once a product has been opened or delivered.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. To assist you promptly, please include:

  • A clear photo of the damaged or defective area

  • A photo of the product label

  • Your order number

After reviewing the photos, we will offer either:

  • A replacement shipment, or

  • A returnless refund (no need to send the item back)

Incorrect Items

If you received the wrong item, please contact us with photos of the product received. We will immediately arrange a replacement at no additional cost.

Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used products

  • Personal care items

  • Promotional or limited‑edition items

Contact

For support, please email us at: sales@greencanvas.company